While NiCE World 2026 featured agentic AI platform announcements and enterprise customer wins on the main stage, the ...

Adobe's new agentic AI tool automates marketing campaigns, analytics and journey orchestration across its Customer Experience platform.

NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration ...

The latest experience to SurveyMonkey’s market research suite offers proven methodologies, guided setup, and decision-ready insights to help teams validate ideas in hours SAN MATEO, Calif.

Gartner opened its Marketing Symposium/Xpo with a warning: 98% of CMOs are using AI, but most are stuck in a competency trap ...

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

Thirty-seven percent of US brands have negative employee experience impact. Forrester says that's a CX problem.

The annual NiCE World 2026 conference will take place June 8-10, 2026 in Orlando, Fla. at the Walt Disney World Swan and Dolphin Resort. The event is organized by NiCE and focuses on customer ...

Gartner convenes 2,000+ CMOs in Denver to tackle AI, brand strategy and marketing transformation. The Gartner Marketing Symposium/Xpo 2026 will take place June 8–10 in Denver at the Gaylord Rockies ...

Pega's new Customer Engagement Studio unifies AI and human agents to compress campaign delivery from weeks to minutes.

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...