XML is a popular data format for several reasons: it is human readable, self-describing, and portable. Unfortunately, many Java-based XML parsers are very large; for example, Sun Microsystems’ ...

One of the basic operational requirements for a call center is the integration of multiple back-office systems and applications. For example, agents need access to a customer relationship management ...

Web services management is coming of age. Until recently, the enterprise was primarily concerned about Web services development and deployment scenarios. Now, networking and systems management vendors ...