Digital experience delivers clear, personalized guidance to simplify care navigation and improve engagement “At Elevance Health, the member experience is at the heart of everything we do,” said Anita ...

INDIANAPOLIS--(BUSINESS WIRE)--Elevance Health announced today that it expanded access of its Virtual Assistant, a digital experience designed to help members easily access information, understand ...

Hiring a virtual assistant can take the "work smarter, not harder" philosophy to the next level. Virtual assistants (VAs) have been helpful to entrepreneurs and small-business owners for decades.

I burned a pot of black beans the day I hired my virtual assistant. I was on break from my day job, writing my book proposal, preparing beans for dinner, and trying to stay relatively sane during the ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

The city of Laredo launched Ask Elle, a website chatbot that helps residents, businesses and visitors find services, permits, ...

OAKLAND, Calif. — Patients participating in video visits with their primary care doctors in fall 2020 benefited from having a medical assistant help connect the call, particularly if they needed ...

A new category of apps promises to relieve parents of drudgery, with an assist from A.I. But a family’s grunt work is more human, and valuable, than it seems. Credit...Illustration by Cari Vander ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...