Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Organizations that thrive on change use data and analytics as a competitive asset. They adapt quickly and predict trends by continuously curating and analyzing data and developing insights that drive ...

Wesfarmers has started a hunt for talent to fill out its new advanced analytics centre, which cuts across its businesses including Bunnings, Officeworks, Kmart and Target. The ASX-listed company ...

Data analytics have long been employed by CFOs and finance organizations to help manage familiar finance and accounting activities. But digital transformation and changing markets, together with ...